We ordered a live plant online from plnts.com. During the shipping process, the plant was kept in the shipping company’s container for an entire week. Throughout this period, I contacted plnts.com three times asking for help and support. But they only shared the delivery tracking link with me again. I also contacted the shipping company myself in an attempt to resolve the issue.The shipping company informed me that the package had been incorrectly prepared and that they initially would not deliver it. I communicated this back to plnts.com and asked for assistance again. Despite this, it took a week for the plant to finally be delivered.When the plant arrived, several leaves were already damaged and others had started to wilt. Although plnts.com claims to care deeply about their plants and included a heat pack, this was meaningless after the plant had been stuck in a container for so long. I wish the same level of care had been shown when I repeatedly reached out for help.Additionally, due to previous bad experiences with the shipping company they use, I specifically selected a different shipping company during checkout. Unfortunately, my selection was ignored and the order was still shipped with the same company.I informed plnts.com that the plant arrived in poor condition and clearly stated how unhappy I was with this experience, yet I received no response at all.Based on this experience, I do not recommend ordering live plants from this website.
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