I've ordered a few times from here and think they have lovely plants.A couple things that strike me as concerns are the limited access to customer services (especially that there is no one working on the weekend) and website functionality. If you place an order and for some reason need to make an adjustment, it's not possible. Customer service "usually respond within 48 hours of receiving the request" puts you out of luck as by that point the order will "already be dispatched." Mind you, that is only 48 hours during week days, weekends are excluded.-----I placed an order on a Friday and wanted to add an additional plant. A few hours later I made an additional order and reached out to customer service to combine the two. (No way to add to the order even though I had selected a week in advanced for delivery date.) Since customer service is not available on weekends, by the time someone replied it was too late and was charged twice for shipping two separate orders. I was told I can refuse the shipment, which could take up to 3 weeks to get the refund. Though with the way EVRI works, it was all or none. So I was forced to accept both packages. -- I'm not sure how long it takes EVRI to get the shipment back. However, it seems they would rather receive a sad/dead plant back (traveling in the cold/dark for multiple days) than to be reasonable about the limitations of their website functionality.I understand that once something is getting packed up and ready to ship that there are no changes to be made. It's fine that people don't work weekend, I absolutely respect that. But if no one is packaging my order and it's not even going to be looked at by a human for a few days - you should let me make amendments to my order. Especially if I’m adding more to it.I did include a heat pack in the original order, but not in the second one as I expected to be able to combine the two. Fortunately the order did show up without any damage. (I'm speculating, but questionable if they would have covered in their 30 day as there is probably some fine print somewhere that that I took that risk by not including.) Though I can say that when the package arrived the pack and plants were totally cold. I suppose it could mitigate total damage of plants, but if your tropicals get cold, they are going to endure damage - even if it's only for a short period of cold.----My previous orders have been larger plants, and this is the first time I've ordered one of their baby plants. I was genuinely surprised to receive a plant without a pot. I have ordered garden plants online which arrive without anything, but that makes sense as you'd be planting them out. This is definitely not the case for house plants, so now I need to go find a 3cm pot, which is going to be a challenge.Would I order from here again? Probably not - though the plants they offer are nice and good prices, it's not any more competitive than other sellers. The lack of flexibility of customer services regarding the double shipping even though I was adding extra to my order has really put me off.
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