Before I ordered I checked online and found reviews and videos showing plants packed carefully in foil and arriving in good condition. What I got looks completely different: My plants from small to large are frozen through despite paying for the heat pack. The soil is frozen solid. Some pots cracked due to the ice. Steams and leafs are frost bitten and mushy (those not still frozen). Couldn't check the roots yet - the soil has no give whatsoever because it too is frozen through, I have little hope to find roots that will survive. My plants were not wrapped in thermo foil like I had seen, but in brown paper. The little ones came in a plastic carrier that wasn't wrapped at all. Despite deliberately choosing the other carrier (because the delivery experience is better and the parcels in my experience are handled more carefully) the order was sent with DPD - who have mutliple days where they do not deliver standard fee deliveries (on some not even the express ones) in my area this time of the year.I already contacted the support but have no answer yet. But some of the plants I wanted are listed as out of stock now, so there is very little chance to get what I truly wanted, even if I gave the shop a second chance.EDIT (02.01.2026): I'll be issued a refund so I'll not lose any money but the time and energy invested in the shopping process, being around for delivery etc. was wasted. Would upgrade to 1,5* if possible because for me the total is too negative to warrant 2*.
Claim your business profile now and gain access to all features and respond to customer reviews.
PLNTS.com is your one-stop shop for all plant related goodness. It’s a place to learn how to become the best possible plant parent and connect with other plant lovers throughout Europe.
