I have ordered from PLNTS hundreds of times over the years and usually I am quite happy with the plants themselves. When a plant arrives damaged, customer service normally replaces it or offers a voucher, which I appreciate.However, the last few months have been extremely frustrating.Shipping costs keep changing without any clear logic: first €10 to Belgium, then €6, and now suddenly free shipping from €50. That alone is confusing, but the gift card system is the real problem.PLNTS “gift cards” are not real gift cards — they are discount codes. This means: • You can only use one gift card per order • Gift cards cannot be combined • If your order is higher than the gift card value, you still pay shipping • Even if you only need to pay a small remaining amount (e.g. €5), shipping is charged againSo in reality, these gift cards do not work like gift cards at all.On top of that, the Advent Calendar is very disappointing. It sounds fun, but almost none of the “daily gifts” can be combined with gift cards. That makes the whole concept feel pointless.Customer service does reply after 1–2 days and usually tries to help, but honestly, this system should simply be fixed. For a company of this size, this experience is not acceptable.
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