Ordered a terrarium set as a gift. It arrived at the recipient’s house shattered into a million pieces as the glass vase wasn’t protected in any way. I contacted customer care and after being offered a measly discount, I demanded a replacement. This arrived broken once again, in no way protected during its trip from NL to Ireland. My friend injured herself discarding of yet another box of broken glass. Now they will only offer me a voucher for the website, not even the full amount of the terrarium set. They have stated this is because the plants in the set arrived okay. However the entire gift is now defunct because of the missing key element - the vase! I wanted to gift my friend an experience of putting the terrarium together, instead she received two incredibly disappointing and dangerous boxes of broken glass. Appalled at the lack of customer service, they will only give you one reply per day on Whatsapp and if you prompt them they ask for your order number and details all over again. So impersonal and unprofessional. Avoid!
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