Install of an Ohme Pro charge point paid for by Manufacturer as part of promotion. Very rushed job, before could even have a discussion about cable placement they'd started drilling holes in the soffits. Pulled up insulation and couldn't be bothered to lay it back down again. Remedial work needed as couldn't get box placement on the wall done properly - even though this is all they're doing all day - just kept blaming his apprentice. When moving the unit, as it was raining couldn't be bothered to get a spirit level just eyeballed it even though was holding umbrellas for him and I offered to get a spirit level, it was "a walk back to the van" - told him to just leave it in the end and I'll do it myself. Wiring in the brand new consumer unit was messy at best with a wago box thrown in, my normal electrician said they've done a messy job as soon as he came back around to sign off the board. Most concerning, after install the connection to the consumer unit was buzzing! Turns out they hadn't done the connections up properly! Fortunately I'd had the prescence of mind to not use it and contact them to come out and fix. Installer blamed his apprentice for all of the errors, was a very odd guy and to be honest a bit abrupt / rude - not necessarily to me but just wasn't very professional. Installer did earth testing wrong, as said we have too high a reading for a PME connection.... but missed the fact that (as national grid have now told me having come back out to check, after their concerns were raised with them) that it's pretty obvious the PME earth hasn't been connected yet to the board. Which, them having shown me, yes it's pretty obvious the PME earth isn't connected... Their (polite) suggestion is the guy didn't know what he was looking at. Overall it's a pass from me. Clearly doing volume and rushed. Pre-install service was all fine, good communication from head office and requirements gathering, I suspect just bad luck with our nominated installer.Prefer not to be contacted with regards to this please.
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We help our clients Plug In everyday in the comfort of their homes or at their workplace by supplying and installing our partners EV chargepoints. We have a large qualified team of expert engineers that specialise in the install of electric chargepoints.
