I ordered what I thought was a complete assembly of a pump soap dispenser for my kitchen counter. This item is a high-end product from Newport Brass so I was looking for a sale. Plumbing Overstock offered the item for a significant discount--or so I thought. It was only after I ordered the item was it apparent that Plumbing Overstock is not really an "overstock" outlet. Rather, I was told that the item needed to be orderd from the manufacturer then shipped to me. This is what is called a drop shipment. So, its very name-"Overstock"-was misleading boarding on deceptive. The order took a very long time to ship and receive. I opened the package and only the pump dispenser itself was shipped. The counter assembly and the plastic soap reservoir was missing. Upon inquiry, I was told that I had ordered the replacement pump dispenser as noted in the title. I informed the company I based my order on the picture displayed which showed the entire unit consisting of the pump dispenser, the countertop assembly and the reservoir. They woud not take ownership for displaying the wrong picture thus misleading the customer. They said my only option was to return and that their would be at least a 25% restocking fee. Acually it was closer to 30%. The refund itself was a long time and I had to follow up several time. So, the website is drop-ship; not overstock. The item photo was incorrect misleading me to order it. The overall time from when the order was first place to receipt of only a partial refund was more than 2 months. Clearly, not customer friendly and I will not order from them again. If I could give a negative star rating, I would. I ordered from a different online vendor and received the correct item within a week.
Claim your business profile now and gain access to all features and respond to customer reviews.
