Horrendous Experience with Plumbs this time! Have been pushed around and I feel cornered into submission like a scolded dog.Paid a deposit for an armchair cover £180 plus! The rep came out in the dark with his sample book and did not leave me with a sample but left instead with a signed contract to complete an armchair cover.I showed Terry Haynes The other chair and style that We had upholstered by Plumbs a couple of years back.I asked for the same with piping and detail.The wait took approximately 3/4 weeks a timely awaited birthday gift to myself.Terry arrived and started putting covers on struggling to line up all of the piping so that it sat neatly in line on the chair.It was baggy and had so much excess material the sides were hanging straight instead of moulding to the chair more.As soon as I pinched it in a couple of inches it went into place.Terry tried to say in one breath oh!! It looks fine!!!!Dismissing any error and changing the subject ..pointing out that the colour was fabulous and changes in the light.On this note he packed up his bag put the cover back in his box and left with a promise to try and rectify.He left the arm caps and base cushion over with us.The cushion base cover is so tight that the piping on the edges are crooked and fabric puckers and wrinkles along the front and it moves awkwardly each time you sit on it .The arm caps do not have enough material to tuck into the base ( cost cutbacks…?) so they waver and slip around.The colour in daylight looks green not petrol blue ( as in the name petrol blues)Verdict…make sure that you always state exactly what you want and have it in writing otherwise you won’t be happy.Don’t sign anything unless the rep leaves a sample of the fabric for you to see in natural daylight .I have been complaining and ringing customer services for x5 days now! and have been refused by a senior manager Stephen Raynor-WatsonSenior Customer Services Advisorfor a refund of my deposit of £180 and refused categorically any refunds or putting the colour,style and sizes right! And beginning with another rep who could come out with fresh eyes..to cast a new view on it.I even offered to pay for half of the fabric cost!He argued with my poor husband who is in his late 70’s and argued over me not even allowing me to speak about it sticking to the contract theory and company costs!! And suggesting that I get in touch with the furniture ombudsman.Then he finally put the phone down on me. It’s really unbelievable..No call back has ever been attempted from The rep Terry Haynes the local consultant either!! If you are reading the response from Plumbs to this review then don’t believe it! We have not ever been contacted by the consultant to this day!!
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Plumbs is family owned and run with over 50 years experience of producing beautiful, made-to-measure furniture covers and curtains to an exceptional standard. We also provide a comprehensive reupholstery service.
