The end to end service was appalling. I had to chase the sales person for a quote (and the first one turned out to be overstated and was redone). Customer service was peremptory and unfriendly when I contacted them about the delivery time/ date (and they were so tardy I enquired about cancelling and had the book thrown at me). Once the ten week waiting period for a date had gone by, I contacted them. They gave me a 10% discount to make up for not having made a booking on a timely basis.Then the installation took place, and the curtains are CROOKED - and really badly so. I was told that handmade curtains can have issues and they would need to take them back to the factory. How could the installer not have noticed? How can they have sent curtains out that are clearly cut at an angle. I wish I could attach a picture. When I asked for at least a partial refund, I again had the book thrown at me and was told I'd already had their maximum discount. Unbelievable.
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Plumbs is family owned and run with over 50 years experience of producing beautiful, made-to-measure furniture covers and curtains to an exceptional standard. We also provide a comprehensive reupholstery service.
