Really disappointed in the service from plumbs. When I first contacted I was told a representative would be in contact soon, that took around 10 days. when I was finally contacted, the lady was a little abrupt and it seemed like I was an inconvenience for her to make an appointment however we did make an appointment for the following week. Today was the day of my appointment and I was late which I apologised for. the lady had taken it upon herself to put a quote together without asking anything about what My needs were or what I wanted she went on to tell me that because I had a reclining sofa, I would not be eligible for any discount and proceeded to tell me that it would cost me in the region of £6000 upwards. She made no effort to inform me of anything and she packed up her things and left, when I asked her to leave via the front door not the back door she seemed inconvenienced and told me that she entered through the back and that’s where her car is! this way because my partner was outside when she arrived, I said unfortunately that’s where my dogs are and the front way is the access to the house. I feel like my whole experience with your company has been a complete letdown and I’m disappointed as I was looking forward to discussing the possibilities.
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Plumbs is family owned and run with over 50 years experience of producing beautiful, made-to-measure furniture covers and curtains to an exceptional standard. We also provide a comprehensive reupholstery service.
