Absolutely awful service! I ordered a double swing for my daughter's 8 birthday. We went directly with Plum as they advertised shipping within 3 days. This never materialised. When contacting customer service we were the. Told it would arrive 2 days after that. Now late for my daughter's birthday (her main present) we waited in for the delivery slot, had friends on standby to get it built as she knew it was arriving and was excited. Just before the time of delivery was due we received an email to say they had cancelled delivery and someone will be in touch to rearrange. There is no number to contact anyone, and no replies over the weekend. I have had no contact regarding redelivery. I have a very very upset little girl and I feel my £180 was not very well spent with what a thought was a reputable company!! I would like a reply and a solution asap.
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