I bought a climbing frame with slide and 2 swings for my twin grandsons to enjoy… the disappointment they experienced when we unpacked everything to see that no bolts and screws were in the box so it could not be built! And because it hadn’t been opened and checked within 2 weeks (I mean why would we when the boxes were intact and bound!) the customer service response was basically tough luck! When I then asked to buy the hardware I was told it was not in stock even though the frame is still being sold! NOT HELPFUL AT ALL… AND IT SEEMS ALOT OF FRAMES HAVE BEEN SENT OUT MINUS THE HARDWARE!!! I will never use this company again as the service was appalling! In response to plum plays reply to my review… the helpfulness is being offered a little too late!
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