Purchased a swing set with slide in March last year, and just over a year later the slide developed a serious fault. The plastic cracked around the fixing point and the slide completely detached while my child was using it. Thankfully no injury, but it was a genuinely dangerous failure.
What’s most disappointing is the response from customer service. Despite providing photos and explaining the situation, the issue has been dismissed as “wear over time” or installation-related, with no clear evidence. There’s no guidance in the instructions about tightening limits, and the product was assembled as expected.
For a children’s product, I would expect a much higher level of durability and safety than this. Instead, I’ve been told the item is out of warranty and directed to purchase a replacement part at my own expense.
Very concerning from both a product quality and customer service perspective. I would not expect a product like this to fail in such a way after such a short period of normal use.
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