My cold plunge has malfunctioned several times over the past year. The first incident was met with significant resistance, as if I wasn't maintaining it properly before they would send a replacement. The second time, it broke just months after the warranty expired, and they refused to provide even a replacement part. They wouldn't even consider an extended warranty. This replacement part costs $2,000! The representatives were not helpful in connecting me with someone who could assist. These products are quite expensive; it's not like I'm complaining about a simple chair. This is meant to be durable for years, independent of warranty issues. If you're seeking a high-end company that truly supports its clients, I suggest looking elsewhere.
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At Plunge, we’re on a mission to help people unlock greater resilience, faster recovery, and sharper mental clarity. Through our high-performance cold plunges and saunas, paired with the #1 contrast therapy app, expert guidance, and our passionate member community, we aim to make the benefits of cold and heat immersion more accessible, effective, and enjoyable for all.See more
