plunge.com

We purchased the first Gen Plunge over two years ago for roughly $5000. We had to replace the chille

We purchased the first Gen Plunge over two years ago for roughly $5000. We had to replace the
chiller once already. On Dec 11, 2025, I noticed there was limited waterflow in the Plunge and a
potential leak. I submitted a ticket and since then, I have had ZERO resolution. I have sent over 24
emails with pictures, responding to their questions about lights, wiring, etc. I have sent the same
pictures at least 3 times. All I receive is "this is so and so with Tier 2 customer service" and how
they are going to help but they never do. Then after 72 hours, I get an automated email that says
"since we haven't heard from you, we're closing the case." I have attempted to get resolution over
their FB page through Messenger, and a person did respond (no idea who they are), but says they will make sure my case gets escalated and to add my pictures there, which I have done with ZERO
resolution or help. I have attempted to make an appointment on line to speak with a REAL person
but the first two times I received a message that the Calendly was unavailable. I was able to make
an appointment finally, tomorrow at 9:30. It's scheduled for 15 minutes. I have no assurance this call
will actually happen or help. Based on complaints at the BBB, Trustpilot, and Reddit
reviews, it is CLEAR that this company suffers from a lack of a semblance of customer service, but
they sure are happy to have posts on social media and "influencers" talk about their products. I
guess if you were an early adopter with a first Gen Plunge you are out of luck. What a piece of
garbage. I'd be willing to get 50% back if they took this very expensive piece of crud out of my
yard. It was easier sitting in a horse trough with ice water.

Date of experience: Feb 26, 2026