I've been on the plusnet full fibre 150mb package for approx 18 months and up to a few weeks ago, things were generally fine. However, I've been suffering constant drop outs of late and speeds well below the minimum guaranteed of 80mb. Notifications on my device are constantly saying I'll be connected when the signal improves.
EE in my area is currently running at less than 1 mb and has been for many years, despite being surrounded by 5G masts, one of which is only yards away from my property, I wonder what these masts are actually doing so when my plusnet drops out, and as a EE customer there's basically no coverage. Added to this is a recent email from Plusnet informing me that my broadband cost is increasing by £3 a month.
My slot for a plusnet engineer is 21st April and a recent call with plusnet customer service had the staff member telling me he could see a definite problem. My question is... don't plusnet monitor accounts to flag up problems or just wait until it gets so bad, the customer is forced to ask for help due to poor service?
Next update for this review will be after my engineer call. Until then, it's speed well below the minimum as per our contract and currently Down 48mb. Up 28mb. Turned off router all day. Dropped tonight at 7pm to 33mb Down. 28mb Up.
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