The installation was supposed to take place on 9/1, but due to bad weather, it understandably didn't happen. However, I received a message saying the engineer was on site connecting the network, even though I couldn't see anyone near my property. After the scheduled time passed, I received no updates or calls regarding the installation. I contacted the support team, who promised to call me before 10 the next day to reschedule, but I never got that call, so I had to reach out again. I agreed to a new date of 12/1, taking another day off work, but once again, they didn't arrive within the promised timeframe. When I called the support team again, I was met with a representative whose attitude was unhelpful, asking if the installation would happen that day. I was told they were running late and might arrive by 2 o'clock instead of the scheduled 8-1. I was advised to call back if they didn't show up by 2 to reschedule yet again. I tried to explain that if I had failed to give 48 hours notice, I would have faced a £65 charge, while I was losing wages due to their poor communication and incompetence.
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