All customer support is by phone. Expect to wait 10 mins in a queue. Only one "account holder" so if there are two of you and the account holder is always busy then you can't make any changes (if you are both of the same sex then they can't tell of course).
Two weeks notice to cancel, which you can't do if you're selling a house because you're not sure till later on.
£45 early cancellation fee, which is annoying because they have 2 year terms.
Customer support has to be online.
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