I have been a customer of Plus CBD Oil for over a year. I like the products just fine, it's just that there is NO response from ANY queries to customer service, EVER. When they switched to using DHL for their delivery service, I wrote to complain as DHL, in my experience is unreliable. No response, not even an auto confirmation of receipt of the email. In December, I received a promotional email detailing that if I made a purchase on that particular date before 11:59pm, a $20 credit would be added towards a future purchase in January. I made a purchase within the parameters of the offer and, so far, it has not been honored. I saved the email with the actual promotion. I then used their "contact us" page to "send a comment." No response. Then, I reached out directly to their Help email address questioning this, attaching a screenshot of the promotion. Again, no response. They are quick to take my payments, but don't seem concerned with anything further. I'm currently researching other brands. *UPDATE* I don't know if they look at these reviews or not, but today 1/17/25, a rep called me and left a message apologizing for my not receiving the $20 discount credit and stated it will be refunded to my card from my last order. The reason given was that there was some confusion on how the discounts were to be given out and that they began distributing them yesterday. I appreciate this response and the phone call was a nice gesture. If positive changes are being made regarding their customer service, I will give them another chance. (I changed my rating from one star to three based on this response.)
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PlusCBD Oil™ is the #1 choice of CBD for consumers in North America. We offer a wide range of CBD oil products in sprays, capsules, pure oils, and balms. All our products are non-GMO, gluten-free, and tested to ensure the best quality CBD oil available.
