I was denied the 100% bonus due to standard Bitcoin network fees—no exceptions or compensation offered. I deposited the exact BTC amount displayed on the checkout page to qualify for the bonus. However, after accounting for blockchain fees and USD conversion, the credited amount was slightly less, preventing the bonus from applying. Support stated, 'The amount of BTC that reached the address was slightly less... we cannot compensate any fees taken by a third-party service.' They refused to apply the bonus manually, even as a goodwill gesture for such a small difference. Their own terms state no compensation for crypto network fees and that bonuses are based on the final USD received. While this aligns with their policy, it's frustrating; many platforms adjust for minor variances or suggest using low-fee coins. I followed the instructions precisely but ended up without the promised bonus due to unavoidable fees. This serves as a warning for crypto depositors: double-check equivalents, add extra to cover fees, or use stablecoins. Support was polite but unwavering in refusal—no flexibility shown.
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