I am writing to formally raise a complaint regarding the service I have received, which has been extremely disappointing from start to finish and remains unresolved.There have been multiple changes to installation dates, inconsistencies in the information initially provided, and a clear lack of communication throughout the process. Emails have gone unanswered, and phone calls have resulted in being passed between representatives without any resolution. This has caused significant inconvenience and frustration.As a result of these ongoing issues, I have now had to arrange an additional day off work to accommodate another visit. This is far from ideal and should not have been necessary had the service been managed professionally from the outset.While I would like to acknowledge that the engineer who attended was excellent and carried out their work to a very high standard, the overall service experience has been unacceptable. I am currently paying for a service that I am unable to use, which is simply not acceptable.I would appreciate this matter being treated with urgency to ensure the issue is fully resolved during the next visit. Additionally, I expect a clear explanation of what has gone wrong, along with appropriate compensation for the inconvenience caused
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Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.
