Really bad service! Was recommended by BMW and received a discount for PodPoint. They rescheduled my install on 3 different occasions. First time the engineer had overran on a job, they told me 30 minutes before he was supposed to arrive after I had waited in all day for him to arrive. The second time, again they told me a few hours before he was supposed to arrive and this time he was unwell. They then suggested I wait nearly 2 weeks for a new install (bearing in mind I had no charger). Try to speak to a manager, no joy, extremely painful to discuss anything with them. Only after kicking off and demanding a refund did I get a rescheduled appointment for later that week. On the day of the third appointment... you guessed it - they called to say that an engineer had called in sick (a different engineer to the first two). The appointment was scheduled for 8am and they called at 9am to tell me. They then managed to get another engineer who arrived at 13:30 for an 8am appointment. Didn't seem like a big deal to them so I can only imagine this is acceptable as per their standard, if I hadn't paid upfront I would have gone for another more reliable brand and had it installed a lot quicker than PodPoint did. From initially contacting them, it's been at least 3 weeks.
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Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.
