The installation was scheduled for 30 March; however, no technician attended on that date. I remained at home for the entire day and did not receive any call or notification from Pod Point regarding the missed appointment. When I contacted customer support, my calls were repeatedly transferred to departments where no one was available to assist. Overall, this reflects a very poor level of service.
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Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.
