I had an appointment between 8/12am on the 31/03/2026 engineer did not arrive at the allotted time. After spending 45 minutes on the phone C/S advisor said we have an afternoon app between 1/5 pm. On speaking with the engineer he said we were scheduled for the morning slot the night before but when he got his route for the day we had been changed to the afternoon. No communication ref this change- we were asked previously if we could change and I said no as we took morning off work, so we had to increase the time off work (at a cost). The engineer was excellent in his fitting and communication. I was expecting Project MANAGER call back to explain what has happened- to discuss compensation for the morning wasted
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Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.
