Part 2 of my order that needed to go to Ibiza. Its still in China and I placed the order on 12-11-2025. I have been emailing them (59 emails in total) about this order. 80% of the emails start with 'We sincerely apologize for the inconvenience caused' but they never come with solving this problem. We talked/mailed about 'delay compensation' were the customer support told how the policy works, after 5/6 emails they said:Hello friend,I sincerely apologize for the error and must clarify that orders shipped to remote areas via China Post are not eligible for our delay compensation policy. Thank you for your understanding.Best regardsWhy don't you address this immediately instead of emailing 5/6 times.... I told them and I got the response: PODpartner teamDec 16, 2025, 10:29 AM (5 days ago)to meHello friend,We sincerely apologize for the inconvenience caused. Since the order was returned due to unavoidable circumstances related to customs inspection, this situation does not qualify for our delay compensation policy. We appreciate your understanding.Page: delay-compensation-policyimage.pngBest regardsEver since Im still waiting for the order... It's almost end of the year and no solution is offered.
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PODpartner is a custom clothing manufacturer and global print-on-demand dropshipper that empowers you to create a successful and profitable online clothing brand. We specialize in empowering ecommerce businesses to create and sell high-quality streetwear without the hassles of inventory management or minimum order quantities. Our comprehensive product range includes 100% cotton t-shirts, hoodies, pants, sweatshirts, etc. All are crafted from premium materials to ensure customer satisfaction. At PODpartner, we've streamlined the process of bringing your unique designs to life, offering an intuitive Design Creator and multiple print areas to maximize your creative potential. Whether you're launching a new clothing line or expanding your existing brand, our global print-on-demand services provide the flexibility and quality needed to stand out in the competitive fashion market. With PODpartner, turn your fashion vision into reality and build a thriving ecommerce business backed by our commitment to quality, efficiency, and customer service.See more
