I can only give one star since zero isn’t an option. I haven’t used my website since May 2024, yet monthly subscriptions continued despite my account being set to manual renewal. I thought I had closed my account multiple times. I even received an offer from their retention team to remain a customer, which I declined. I discovered recently that my account wasn’t closed, and they kept charging me. After raising this with them, they claimed no record of my closure request and said refunds are only available for a 90-day period. Another payment was taken today. I’ve raised another ticket requesting account closure, a full refund, and all communication records. If the response isn’t satisfactory, I plan to dispute the unauthorized charges with my bank.
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