My husband wanted to purchase 5,200 PokeCoins via Apple for our son’s birthday in October 2023. He received four error messages and none of the purchases went through.A few days later we saw to our great surprise that Apple/Pokemon had withdrawn 4 x 349 DKK from our Danish bank account, but our son still has not received any PokeCoins.We have been in contact with Apple several times, but they refuse to help us. They say that the “system” has rejected our request. We have also contacted Pokémon, but they claim that Apple should take care of this.We are shocked that two large well-renowned companies would treat their customers like this. It is fraud and theft and we certainly hope to get our money refunded!
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