pokerstars.co.uk

1.3
1.3 Based on 21 reviews

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Average Rating

1.3

/
5

21 Reviews

5 Star
5%
4 Star
5%
3 Star
0%
2 Star
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1 Star
90%

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Frustrating experience with glitches

This casino is incredibly frustrating. Every time I receive the black mystery chest, my browser or app crashes, and I end up with nothing. It feels like I'm being scammed. If you're going to operate as a recognized casino, please be more transparent and provide my playing history. If I could, I wouldn't even give it a single star!

1
Date of experience: Dec 17, 2025
Marcus Parker
This casino is incredibly disappointing

This casino is incredibly disappointing. Every time I try to access the black mystery chest, my browser or app malfunctions, and I end up with nothing. It feels like I'm constantly being ripped off. If you're going to present yourself as a legitimate casino, please show more transparency and provide me with my playing history. If I could, I wouldn't even give it a single star!

1
Date of experience: Dec 17, 2025
UnyGo49
Extremely disappointing

Extremely disappointing, please steer clear! I mostly played the free promotions, but when I decided to deposit £20, I encountered a message saying ‘casino games unavailable’. I attempted to withdraw my £20 (having passed all checks), but was told I couldn't withdraw to the account I just deposited from, with no alternative options. I've messaged support multiple times over the past three days with no response! Avoid this if you want a hassle-free experience.

1
Date of experience: Dec 01, 2025
Ana Voicu
Complete disaster

Complete disaster, absolutely unacceptable.

1
Date of experience: Nov 25, 2025
€10 Taken from me

€10 was taken from me, possibly €20 based on these reviews. I deposited €20, played €10, and when I tried to withdraw €10, I was told I needed to play it first. My account was quickly frozen. I received a security email requesting proof of address and ID, but after sending those, I heard nothing back. Three days later, I got several email addresses for support (none listed on their site) and contacted them. One replied asking for a photo of me holding my ID. This feels ridiculous. Are they mishandling personal data? This site has a foul odor of fraud.

1
Date of experience: Nov 12, 2025
Ælfweard Johnson
Seek better options

Seek better options available. My experience has been a total nightmare. The barriers to withdraw my own funds are unacceptable, and the customer service is extremely poor! I also suspect the software is questionable; there are definitely safer platforms out there. Enjoy gambling, but not with this one.

1
Date of experience: Nov 10, 2025
Tom Harris
Joined years ago, no issues

Joined years ago and have never had a problem withdrawing funds, such as $4000 earlier this year. Anyone claiming the games are rigged is likely just a poor player. If you think some bad beats are unreal, try watching live poker.

4
Date of experience: Oct 29, 2025
Carrie Anne Harris
Account closure after identity checks

I want to share my experience with this platform. It's been a complete mess. I submitted all requested documents, effectively handing over my identity. They unfroze my account, only to permanently shut it down a week later without any prior notice. I also had under £100 in my account. Avoid this platform to save yourself a headache.

1
Date of experience: Oct 26, 2025
Absolutely ridiculous

Absolutely ridiculous, it's comical how terrible this service is. So many technical issues paired with some of the most incompetent customer support I've encountered in my life. If you're considering using this service, do yourself a favor and look elsewhere.

1
Date of experience: Oct 19, 2025
matVD
Best site I've ever used

This has to be the best site I've ever used. It's fair, so make sure you're at the top of your game when playing. Check out the gaming slots available.

5
Date of experience: Oct 03, 2025

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