Review Time
This casino is incredibly frustrating. Every time I receive the black mystery chest, my browser or app crashes, and I end up with nothing. It feels like I'm being scammed. If you're going to operate as a recognized casino, please be more transparent and provide my playing history. If I could, I wouldn't even give it a single star!
This casino is incredibly disappointing. Every time I try to access the black mystery chest, my browser or app malfunctions, and I end up with nothing. It feels like I'm constantly being ripped off. If you're going to present yourself as a legitimate casino, please show more transparency and provide me with my playing history. If I could, I wouldn't even give it a single star!
Extremely disappointing, please steer clear! I mostly played the free promotions, but when I decided to deposit £20, I encountered a message saying ‘casino games unavailable’. I attempted to withdraw my £20 (having passed all checks), but was told I couldn't withdraw to the account I just deposited from, with no alternative options. I've messaged support multiple times over the past three days with no response! Avoid this if you want a hassle-free experience.
€10 was taken from me, possibly €20 based on these reviews. I deposited €20, played €10, and when I tried to withdraw €10, I was told I needed to play it first. My account was quickly frozen. I received a security email requesting proof of address and ID, but after sending those, I heard nothing back. Three days later, I got several email addresses for support (none listed on their site) and contacted them. One replied asking for a photo of me holding my ID. This feels ridiculous. Are they mishandling personal data? This site has a foul odor of fraud.
Seek better options available. My experience has been a total nightmare. The barriers to withdraw my own funds are unacceptable, and the customer service is extremely poor! I also suspect the software is questionable; there are definitely safer platforms out there. Enjoy gambling, but not with this one.
I want to share my experience with this platform. It's been a complete mess. I submitted all requested documents, effectively handing over my identity. They unfroze my account, only to permanently shut it down a week later without any prior notice. I also had under £100 in my account. Avoid this platform to save yourself a headache.
Absolutely ridiculous, it's comical how terrible this service is. So many technical issues paired with some of the most incompetent customer support I've encountered in my life. If you're considering using this service, do yourself a favor and look elsewhere.
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