Update 22 September: they said that my providers phone number invoice does not match with the number in my profile, which is not true. They sen me at least 4 rmsils about this. Really bullying me and horacing me. So wrong, the supportteam is so bad, they can't even read a decent invoice and landcode. Again over again, they do everything to delay you to getting any money withdrawn. Update 21 september: in order of the reaction of PokoBet they wrote today; the email where the are talking about was send on friday the 19th of September. The asked me to verify my phone number manually by sending a document, which I already did two times before that. I reacted immediately on the email from Friday and still no solution. It's been 11 days now without a solution and without a possibility to withdraw funds. Update September 18, 2025:still no decent response, only the same emails from support and still no solution. The phone number cannot be verified through a technical issue (already 7 days?), and therefore I cannot withdraw my money.The problem started on September 11 with verifying my phone number. I immediately contacted support via live chat and email, but each time I only received standard replies: “We’re working on it, thank you for your patience.”Since payouts are not possible without verification, I offered my own solution. I sent a bill from my mobile provider, screenshots, and even a video showing the issue. Still, the responses remain the same: that I need to be patient and this technical issue take time by this department (7 Whole days, just to set a button right or verifying my phone number, what could be done by hand/ email)👉 So be warned: as long as this problem is not resolved, you are not being able to withdraw your funds.
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