I ordered a bag and experienced a significant problem with the delivery. The package was marked as 'delivered' by the carrier and signed for by someone who does not reside at my address. I never received the item. Despite providing this information and all necessary documentation, the case was closed without a proper resolution, leaving me without my bag and no clear explanation. The seller did not actively support me or take responsibility. Customer service has been slow, vague, and unhelpful, relying solely on the carrier’s incorrect delivery status. For a brand that claims to offer 'accessible luxury,' this level of after-sales service is unacceptable. Mistakes can happen, but ignoring clear proof and leaving customers unprotected is deeply disappointing. I expected much more from a brand in this price range, and this experience has severely damaged my trust.
Claim your business profile now and gain access to all features and respond to customer reviews.
