On October 9th, I placed an order for the Polène Cyme bag in the regular size. Unfortunately, I received the mini version instead.After numerous emails and phone calls, I finally received instructions on how to return the bag, which I followed carefully. According to the delivery confirmation, the return package was delivered to your address about a week ago.However, as of today – November 5th – I have not received any update regarding my exchange or refund.I kindly ask you to confirm the receipt of my return and provide information on when I can expect the correct item or a refund.Please treat this message as urgent, as it has now been almost a month since I placed my order. Order number N30749Edit 2 weeks later 17.11 still no information
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