I had a frustrating experience with shipping and customer support. They sent a package via the carrier with the wrong name, and when it arrived at the collection point, I was denied access. The carrier instructed me to contact the seller to change the name, but the customer service representative insisted I do it through the carrier's website, which was impossible since the package had already arrived. This has been a harrowing experience. I will just wait for a refund at this point, but their understanding of shipping is clearly lacking.
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