SCAM!!!! My order was not sent after a month. I canceled my order already to get the refund. Polene IGNORED the cancelation and a couple of days later they sent out the order with express shipping. I am not longer at the resident where it was ordered to and furthermore I canceled the order DAYS before they sent it out. This is INSANE. And now they reject the refund. I cut out a lot of details because I simply dont have the time to be more specific. But this went now to the police. I filed a complaint because suspected fraud. The customer service furthermore LIED to me. I have the proofs as email responses. Polene is not a legit company its a bunch of criminals as it unfortunately seems!!AHHH the cherry on top! The order was a gift for my girlfriend.....the first time that it's her birthday in our relationship. Due to the scammers of Polene I was not able to purchase another gift. I was saving money for it to be able to gift my gf that bag....guess how big the disappointment was when i needed to explain her what happened. So whatever this company is doing, it is NOT legit. It is commiting fraud. DO NOT order from there if you dont want to loose your money or else go through a stressfull process with the police to file the complaint (in france, where the company is registered)....as a non french citizen this was a horror!so to all at this "criminal organistaion", the prosecution wiill get you. Have fun with all the upcoming processes. I hope i am not the only one doing this. EDIT 1 (20.10.2025 - 11:22 GMT+2):Instead of responding to this, Polene now asks me to share information, so they can "verify" the case.....forget that I waste even another SECOND to answer anything what you ask or send. You are likely just scammers and you will get your sentence for that! So the prosecution will take care of your company and have fun for the person in response to face the legal consequences
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