I bought 2 bags from them, had a great experience with the first one so I ordered the second and this is where I wish I paid more attention on the bad comment and reviews that I saw onInstagram! I received a bag with multiple defects, there is fading in many spots, I talked with the customer service and they were sorry but they told me that the damage was caused by me using the bag, basically a bag that loses it's color after 10 days! So they did not accept a return or maybe take it back to adjust it. They invest in influencers, but not on quality or customer care! I had cheaper bags that lasted longer! So I don't recommend them!
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