I preordered my bag from Polene on 30th September and it said my order would be shipped on 29th November. I patiently waited and when the date came no email about a shipment arrived but it was a Friday so I didn’t give it much thought and decided to wait for Monday. When on Monday I haven’t received a confirmation email I immediately reached out to Polene via email. Reading the one star reviews here I began to worry and thought my order would never arrive and I wasted 400€ but the very next day Polene answered my email apologizing for the delay and saying they would deal with the situation as fast and as efficient as they can (that was on Tuesday). Today (Friday 6th December) my order arrived, just as it would if it was sent on the primary date, and it is perfect I don’t regret purchasing (for now, I will update the quality in a few weeks).
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