I have two Polène bags. One of them I have had for four years and never had any issues with. The second one I bought last month, wore it once and the hardware immediately broke. This is not acceptable for a 400€ bag. Since then I have tried to get in touch with customer service to come to a solution, but I simply don't get any response.I read online about the quality of Polène bags going down in the past few years while prices have gone up, and it would seem that that is indeed the case. Too bad because I used to really love this brand, but I don't think I would order here again.
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