I bought the cyme bag in London store. And found an issue with leather and magnetic bottoms on aside. Leather like a stone and magnets don’t stick to each other at all. I compare this bag with 3 other bags from my friends and it’s obviously that issue with bag , because originally leather have to be mo soft and magnets have to work very good. Customer service ask me a photos of issues. I sent videos and photos and all information. They answer me that’s it’s normal, but not it’s not normal!!!! They said if I’m not happy with quality they will send me information how to return and I can return this bag. They didn’t send me anything. When I email them few times after this they answer me that I have to return bag to store and bag have to be unworn. Really????? Is it joke ??? If bag was unworn and now problem I could return bag to the store even without email you , I’m not stupid. But there is issue with bag and I worn it but there is find out issue with bag and I’m not happy with this quality I want just return and never buy anymore anything from this store !!!! Absolutely horrible customer service, not qualified and respond for anything. If I read all the reviews here before I would never buy this bag.
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