My purse was falling apart so I contacted Polene to utilize the warranty. I followed Polene's instructions exactly and my DHL shipment did not make it to the correct location. They are unwilling to help or replace my bag that was lost. They basically said it's not their problem. So now I'm out $500 because of their janky warranty program... Polene's customer service is ABSOLUTELY TERRIBLE.EDIT**I've sent proof that I did in fact ship the bag using the label that was created for me by Polene and customer service has ghosted me for 4 days... I've called DHL, visited the DHL location in my area, emailed Polene, called Polene, and still nothing is solved.
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