I placed an order for a bag in November, with expected shipping date of 17th January. It's now 12th February and I haven't received the bag. Customer support claims they're investigating and have contacted the carrier (SEUR), it's been a week without a meaningful reply. I don't know if the bag is lost, if the carrier isn't responding - an absolute mess.I've asked to talk to a manager and I've been ignored. Terrible customer experience, won't ever order again and Polène definitely isn't scaling well.
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