Taking into account that I placed an order on December 23th , order that I never received due to a problem between Seur and and Polene.After many calls , many mails, at January 31th Im still not have a solution , which going againts your own policies ( article 7.4) and the protection consumers have under european union law. I also request information by email in order to have it written and your custumer service assured me more than 3 times that Im was going to have an answer within the day … it never happen. Please think twice before buy Polene , their custumer service is truly awful.
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