Hi whoever reads this. I was going to purchase one of these bags but omg the reviews are horrific. Why isn't customer service or polene helping these poor buyers instead or writing from a script. Please go to the ombudsman or take them to the small claims court. I purchase very expensive bags, purses etc with no problem. This shouldn't be happening even more so the crisis were all in. Word of mouth is everything and these reviews have put me off has a buyer I hope others do too.
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