I had a very disappointing experience with Polène’s customer service. After my gifted Cyme bag was damaged in an accident, I reached out for help and was met with cold, scripted responses and absolutely no real support or solutions. For a brand that positions itself as premium, the lack of empathy and care was truly disheartening.Honestly, I wouldn’t be surprised if their response to this review is just as robotic — offering no solutions once again.
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