I wish I could leave 0 stars but unfortunately I can’t. I had the worst experience (and still continue to have) with Polene. Not only did DHL lose the contents of my package, neither Polene or DHL want to take responsibility for what happened. When I received my package (from Polene to me with my address) the contents inside were from a completely different company. The package itself on the outside said “repacked”. When I contacted Polene, they supposedly spoke with DHL and couldn’t do anything about the issue since I had opted for no signature, but even if I had been there to sign, the package was still made out to me with my address from Polene’s part. If I would have signed for the package, they would still refuse to take responsibility since I accepted the package. It’s ridiculous to me that neither Polene nor DHL is taking responsibility or doing anything to fix this issue, when it’s not the clients fault at all. It’s also ridiculous to me that a company that keeps raising their prices, can’t find solutions for their customers when it’s not their fault all. This is my last time ordering from Polene.
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