I just had the most terrible experience with customer service and their approach for reporting quality issue with the bag. For the price tag it is unacceptable to just dismiss quality complaint. The part of the bag is obviously sewed unevenly and they are claiming it is the leather (while the leather is absolutely even unlike the zipper) or content (while it is clearly empty from the images I sent them). Absolute disappointment. I will never purchase this brand again. You will not get any support in case there is a problem. ** to add to reply - this ridiculous, the pouch was empty and used for the first time. I stated this in my initial email, then again, and you received the images where it obvious that it is empty. You are lying.
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