I had a fantastic shopping experience at Polène, thanks to the wonderful Sofia de Carvalho. I originally walked in intending to buy the Numéro Un Nano, but after much (very indecisive!) deliberation, I walked out with a large Mokki instead. Sofia was incredibly friendly, patient, and helpful throughout the process—never rushing me, always offering thoughtful advice, and making sure I found the perfect bag. Her kindness and professionalism made the experience truly enjoyable. I might just be back for the Numéro Un Nano soon! Highly recommend Sofia for anyone visiting Polène at London Regent St.
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