I've had the worst experience with Polene. They completely ignore their customers and refuse to resolve any issues with returns. I bought a bag from them that turned out to be cleared by custom , and when I tried to return it, they were unresponsive and unhelpful. In fact i paid for customs, bag is NOT WORTH!!!!Their customer service is a nightmare - they never answer emails or phone calls, and when they do, they just give you the runaround. It's incredibly frustrating to deal with a company that clearly does not care about its customers or their satisfaction.I would strongly advise anyone considering purchasing from Polene to think twice. There are plenty of other companies out there with better products and much better customer service. Save yourself the headache and shop elsewhere.
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