I was really concerned about all the negative reviews I had seen about the customer service, but because I loved the numero dix and the quality I ordered my first bag in February with no issues. I even ordered another one in a different colour last weekend, unfortunately they sent the wrong bag, but they sorted the issue soo quickly! I was expecting a long wait time due to the bad reviews but heard back within hours. I received the wrong bag on Wednesday (just passed) and just received the correct one today (Saturday). I don’t know if I’m just lucky but this is the second bag I’ve received from Polene very quickly and I’d definitely order again!
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