We ordered Numero Un Textured black but we received Numero Un Trio black!! We have messaged them on facebook and email them but no response made yet. I have been so excited to have this bag since I see their ads almost every freaking day so I gave in.. And they seem to try to startup as one of the luxury brands. BUT IF THEY WILL HAVE THIS ISSUE AGAIN AND AGAIN, HOW WILL THEY LEVEL THEMSELVES AS "LUXURY" when they do not give you the minimum customer service!I mean having wrong item delivered to you is just so CHEAP!!! I know it can happen but if it happens multiple times then certainly there is something WRONG WITH THIS COMPANY!!!THE STRESS AND HASSLE COULD NOT EQUATE TO THE EXCITEMENT OF ACTUALLY OWNING ONE BAG!!Horror!! Please give us the right item or simply give us a cash back to avoid the hassle!!!!EDIT: I’m changing my rating from 2 to 4 since this has been resolved within my proposed due date. To be honest, I messaged them multiple times and when finally, we agreed to return the wrong bag and replaced it with the correct bag, everything went smoothly. Good thing, i am just from europe so the delivery is not so much an issue. I would like to comment Thomas from polene customer service for being patient and understanding. Dhl service is far from our place so after the first waybill, he issued me another one which can be collected from our place instead. Everything was smooth, and even the delivery itself is on time. Well of course i did not imagine i would going through this but i hope polene starts to fix their warehousing issue and do quality control every purchase. If they really wanted to brand themselves as luxury, they have to get their act and be actually one. Polene has so much potential, i honestly love their bags, its quality and design. Marketing is already a done deal since this is where they are good at. Only thing to fix is warehouse issue, store presence and customer service. Aside from that, polene will leverage themselves with other luxury brands.Anyways, thanks for making this right.
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