Awful customer service. Virtually non-existent and I wish you luck trying to reach anyone at Polene. I only wish I had looked at the reviews before placing an order with this company. I ordered 3 handbags, one of which was supposed to be a birthday gift. I received one out of 3 so far, which is different from the size I wanted and requested a return label as detailed on their website. I’m still waiting for a response and have tried all available channels: telephone, email, social media. I should have read the warning signs when looking at their website on their T&C’s, which are convoluted and not customer-centric. I’m still waiting for the remaining 2 items, which I requested they cancel due to the lack of response for the return label. This is not the type of service I was expecting and possibly the worst experience I’ve had, which is such a shame for this company. I will speak to the bank first thing to discuss my options. If you expect any form of customer service or communication from this vendor DON'T even consider ordering any items from this website. I would first look at the other reviews which will indicate what to expect. I am very disappointed in this brand and with all the customer service options available, this is absolutely not what I would expect.
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