I've already had a Numero Dix bag in black color and it was perfect. I recommended Polene bags to my friends and decided to add one more bag to my collection.About a couple weeks ago I purchased Numero Neuf Mini in textured chalk color and unfortunately the strap is broken. The delivery was fast (to Lithuania), however the customer support is not good at all. I dropped them a couple messages with the photos, 7 days passed and still no answer. I see there're a lot of reviews with the complaints about strap issues and customer support. So, not sure if I'll continue recommending this brand. Probably, only with the notice that the customer support is not great and there might be issues with the bag.Update: Support answered a week after the initial letter and send me a new strap.
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